QUOTE TO CARE
As more and more businesses move to subscription based models, customer success is not merely selling a product one time, but also making sure that highest levels of customer experience is maintained throughout customer’s lifetime as a subscriber. Unlike e-Commerce, the subscription model warrants a continuous relationship with the customer. In this model, every interaction is a potential opportunity to please the customer, which is also an up-sell opportunity. If not handled well, these opportunities can easily be squandered. Hence, a holistic view of the end-to-end business process - from acquiring a customer through their entire lifecycle is very much a necessity while implementing the business process. In other words, we need to extend the concept of quote-to-cash to include the lifetime care of the customer. We call this new approach as quote-to-care. We define quote-to-care as a set of business processes that allow companies to manage their selling and customer care functions throughout their customer's’ lifetime to achieve higher level of customer success and thus maximize customer lifetime value.
WHO ARE WE?
Arvis Technologies is a team of business process experts and application development engineers who have implemented quote-to-care processes in many fortune 500 companies. Our focus is not merely on specific applications, but on how these applications work in conjunction with other applications in the quote-to-care ecosystem. We will do what is needed for the end-to-end processes to work smoothly including custom development to fill in the gaps.
QUOTE-TO-CARE CONSULTING
Our team members have either been part of or have worked on many industry leading quote-to-care applications such as Salesforce, SteelBrick, Apttus, Zuora, Aria, OneBill, Oracle BRM, Oracle Sales/Service Cloud etc. We know the best practices to follow using these applications and pitfalls to avoid. Our experts are highly knowledgeable in more than one application and can act as advisors during your evaluation of the products.
CUSTOM DEVELOPMENT
We understand that even with all the best of the breed applications out there, there is still a need to build and manage applications that meet specific requirements of your industry/company. We have a team of highly skilled application development engineers who can help you build and manage your custom applications. Our on-shore and off-shore engineers are adept in the latest software development technologies and can build your applications rapidly with highest quality.
WHY ARVIS?
Top Reasons to Choose Arvis
Arvis Technologies is a thought leader in the quote-to-care space. Arvis team consists of members who have worked in companies like Cisco, HP, Oracle, Intuit, Portal Software, Intermedia, Aria Systems etc. where they have not only implemented quote-to-care processes, but also built applications that are part the quote-to-care ecosystem.
Arvis Technologies’s focus is not merely on application expertise, but on how applications should be implemented in a quote-to-care ecosystem. Having done multiple implementations, our team of experts know the best practices to follow during an implementation. For example they can assist you in deciding what system should be the customer master or where is the source of truth for your products.
Having implemented in many fortune 500 companies, our experts have deep knowledge in quote-to-care process. They not only are knowledgeable in core applications like CRM, Order Management and Billing, but they can also assist you in non-core applications such as the taxation engine, payment gateway etc.
Our experts are highly knowledgeable in quote-to-care applications and can act as advisors during your evaluation process for best-of-the-breed solutions. Our team members have either been part of or have worked on many industry leading quote-to-care applications such as Salesforce, SteelBrick, Apttus, Zuora, Aria, OneBill, Oracle BRM, Oracle Sales/Service Cloud etc.
We are based in silicon valley where most of our clients are located. This gives us 2 main advantages: a) We have the opportunity to work with the best of the silicon valley hi-tech companies where we get to hone our skills based on the cutting edge technology and process innovations of these companies. b) We have a large pool of highly skilled and experienced professionals that we can tap into.
CONTACT US
Contact us and find how our services can benefit your company.